Shipping Policy

Shipping Policy

Last updated: July 31, 2025

1. Store Information

1.1. This store is operated by:
Tomasz Piłat
Tax ID (NIP): 6621826403
Email: tommyecomkontakt@gmail.com

2. Order Processing

2.1. Our store offers products shipped directly from international suppliers’ warehouses to customers.
2.2. Orders are forwarded to the supplier within up to 7 business days after full payment has been received. Orders that remain unpaid for more than 3 business days may be canceled.
2.3. The delivery time varies between 4 and 45 business days, depending on the customer’s location, supplier, customs procedures, and other factors. By placing an order, the customer accepts these delivery terms.
2.4. If delivery is delayed by more than 45 business days after the order has been handed over to the supplier, the customer has the right to withdraw from the purchase and request a refund by notifying tommyecomkontakt@gmail.com in writing within 7 days of the delay period’s expiration.
2.5. The customer, as the importer, is responsible for customs and tax obligations (such as VAT or duties), unless the supplier operates under the IOSS system. Information regarding any applicable fees and tax handling is provided prior to completing the order (e.g., in the shopping cart).

3. Shipping Costs

3.1. Shipping costs are displayed during checkout and depend on:

  • the type of product,

  • the destination country, and

  • the selected shipping method.

3.2. The store may offer free shipping or other promotional delivery options. Customers will be informed of such offers during the checkout process.
3.3. In case of a return, the customer bears the cost of return shipping and any applicable customs fees, unless otherwise agreed individually.

4. Shipping Information

4.1. Once the order is transferred to the supplier, the customer will receive an email confirmation with shipping details and a tracking number (if available).
4.2. The store makes every effort to keep customers informed about any potential delays based on updates from suppliers.
4.3. Customers are required to inspect the package upon delivery and report any visible damage to both the carrier and the store (tommyecomkontakt@gmail.com) within 48 hours of receipt.

5. Delivery Responsibility

5.1. The store cannot be held responsible for delays caused by:

  • supplier or logistics issues,

  • customs procedures,

  • incorrect information provided by the customer,

  • force majeure, or other circumstances beyond our control.

5.2. While the store is not liable for damage occurring during transport, we assist customers in filing claims with the carrier or supplier, in accordance with applicable regulations (including GPSR).
5.3. In the event of a lost shipment, the store will initiate an investigation with the supplier or carrier and may offer a refund or replacement shipment. The decision will be made on a case-by-case basis.

6. Product Safety (GPSR)

6.1. All products sold in the store meet the safety requirements of the General Product Safety Regulation (GPSR) and bear the CE marking, where applicable.
6.2. If any safety risk is identified, the store will remove the affected product from sale and inform customers about the return or recall procedure, as outlined in the Return Policy.
6.3. Any product safety concerns should be reported to tommyecomkontakt@gmail.com. We will respond within 24 hours and take appropriate action in accordance with GPSR regulations.

7. Contact

7.1. For any questions regarding shipping, delivery, or product safety, please contact us at tommyecomkontakt@gmail.com.
7.2. We aim to respond to all inquiries within 48 business hours. If communication with the supplier requires additional time, the customer will be notified accordingly.